RETURN & EXCHANGE

 

We offer a 14-day return policy, allowing you 14 days from the date you receive your item to request a return. Please send us an email including your order number to info@imoffduty.eu for more information on how to process a return.

Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please do  not send items outside of this time-frame or they will be refused.

Unfortunately we do not offer a free return label. The delivery fee of the return is borne by the customer.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if you find the item to be defective, damaged, or if you've received the wrong item. This will allow us to assess the situation and resolve the issue promptly.

Exceptions / Non-Returnable Items
Certain items are non-returnable, such as customized products. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please reach out to us.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
You can exchang your item within 14 days of the receipt of the item you wish to exchange. Please send us an email including your order number to info@imoffduty.eu for more information on how to process a exchange.

Refunds
You will be notified once we have received and inspected your return, and we will inform you whether your refund is approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@offduty.eu.